90-Day Returns / Exchange Policy
At FULLOVE, we are committed to providing exceptional service when you purchase personalized gifts on our independent platform. We are proud to offer a 90-day return/exchange policy to ensure your complete satisfaction with the personalized gifts you purchase. Whether it’s a custom wooden family tree frame or a personalized name light sign, we will do our best to provide you with a joyful and worry-free shopping experience.
Detailed Description:
① 90-Day Return/Exchange Policy:
We offer a flexible return/exchange policy that allows you to request a refund or exchange for personalized gifts within 90 days of receiving the product, ensuring your satisfaction.
② Smooth Return/Exchange Process:
Simply contact our customer service team within the return/exchange period (not exceeding 90 days from the order date), and we will guide you through the return process and provide refund or exchange options to protect your rights.
③ High-Quality Customer Service:
Our customer service team is available 24 hours a day to provide efficient and friendly support. We will promptly answer your questions and resolve any issues to ensure your satisfaction.
④ Quality Assurance:
We value product quality and craftsmanship. Each personalized gift undergoes a strict quality inspection process to ensure meticulous production. Our goal is to provide you with a quality-guaranteed shopping experience.
⑤ Creative Personalization:
We encourage you to unleash your imagination and creativity by customizing our products with elements you love. Create a personalized gift that reflects your unique style and thoughtful heart. If you have additional customization ideas, feel free to contact our customer service representative at fulloveservice@gmail.com.
Return/Exchange Conditions:
① Prior communication with customer service is required before returning or exchanging items.
② Products must be returned within 90 days from the order date.
③ Items must be in their original condition, without scratches or intentional damage.
④ Customers are responsible for return/exchange shipping costs, which amount to 10 EUR.
Products Not Eligible for Refund:
① Products exposed to corrosive substances or chemicals that may alter their appearance. These chemicals include, but are not limited to, liquid silver polish, swimming pools, hot tubs, and spas. Oxidized silver is easily damaged.
② Products damaged due to misuse, improper handling, or inadequate maintenance.
③ Products exceeding the return processing time limit (90 days after the order date).
④ Partial returns or exchanges of bundled items are not accepted.
⑤ Personal reasons, such as change of preference or change of mind.
⑥ If a package is lost due to an incorrect shipping address provided by the customer, we are not responsible for the loss. In this case, a refund is not possible.
Return/Exchange Process:
Step ①:
If you are not satisfied with the product received, please contact our customer service representative for assistance. Our email address is: fulloveservice@gmail.com.
Step ②:
Place the item back into its original packaging and seal it carefully.
Step ③:
Drop off the package at your local post office.
Step ④:
Once we receive your package, we will promptly process the return/exchange according to the terms and issue a refund or exchange to your account (approximately 5–7 business days). You will receive an email notification after processing.
After approval by our customer service team, exchanges will be processed within 1–3 business days after receiving your package. Refunds will be issued to your original payment account (approximately 5–7 business days). Please note that your bank or payment provider may charge minimal transaction fees. We recommend contacting your bank for specific fee details.
After receiving and inspecting your return, we will notify you by email that we have received your returned item. We will also inform you whether your refund/exchange request has been approved or rejected. If approved, we will proceed accordingly.
Shipping Fee Refund Policy:
The original shipping fees included in the product price are non-refundable. Although you may benefit from free or discounted shipping, we pay the original shipping cost for each order. Therefore, the initial shipping fee (10 EUR) is non-refundable.
If you receive a refund, the return shipping fee will be deducted from your refund. If you request an exchange, you will be responsible for your own shipping cost (10 EUR).
For non-damaged products that the customer wishes to return, please contact customer service to request a refund. Once we receive the product in intact condition, we will arrange the refund within 2–3 business days.
(Note: Shipping costs in this case are borne by the customer and require a 10 EUR shipping fee.)
In the Following Cases, FULLOVE Will Cover the 10 EUR Return Shipping Fee:
① The customer receives the wrong item.
② The item is damaged, defective, or incorrectly engraved.
(For damaged or defective items, customers must contact us within 48 hours of receiving the order.)
FULLOVE reserves the right to refuse refunds/exchanges if the returned item condition is unacceptable.
Delayed or Missing Refunds (If Applicable):
If you have not yet received your refund, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing delay before a refund is posted.
If you have completed all these steps and still have not received your refund, please contact us at fulloveservice@gmail.com.
Conclusion
When purchasing personalized gifts at FULLOVE, you can shop with confidence and enjoy the fun of customization. Our 90-day return/exchange policy is designed to provide you with a worry-free shopping experience and ensure your complete satisfaction.
Visit the independent FULLOVE platform today and choose a unique personalized gift from our wide collection to surprise your loved ones with care and affection. We look forward to providing you with high-quality products and outstanding customer service. Start your personalized gifting journey today.
Contact Us: 7:00 PM – 4:30 PM, Monday to Friday (EST)
Room 605, No.10 Jinzhou North Road, Cangshan District, Fuzhou, Fujian, China
Tel: +86 15259155714
If you have any questions, please contact us at any time:
fulloveservice@gmail.com
